Are You Losing New Patients Before They Book?
Modern patients shop for healthcare the way they shop for everything else: online. If your practice isn’t easy to find, trust, and book, they’ll move on. This assessment helps you spot the experience gaps that drive patients away—and shows you what to fix first.
See Your Practice Through a New Patient’s Eyes
• Find out if your website and profiles answer the questions patients actually ask
• Identify hidden friction in your booking, communication, and reviews
• Get a clear, actionable roadmap to improve new patient conversion
This assessment was developed by Ytechnology, a growth agency built for service businesses. We help practices simplify their systems, upgrade their patient experience, and turn first-time visitors into long-term patients—without adding complexity.
78% of patients say they’ve skipped a provider because of poor online info, long wait times, or unclear insurance details. (Source: Kyruus Health 2024 Patient Access Survey)
Insurance Compatibility: Patients won’t book if it’s unclear whether you accept their plan.
Reputation & Reviews: Trust is built (or broken) before the first visit—often by Google stars and patient stories.
Scheduling & Accessibility: If booking is hard or delays are long, patients go elsewhere.
Communication & Fit: Patients want to feel heard, respected, and understood—on their terms.
Digital Readiness: Online tools like patient portals, reminders, and telehealth matter more than ever.
Office Experience: From parking to wait time, the first visit shapes loyalty or churn.
Beginner (0–39)
Benchmark: Behind 75% of similar practices.
Next Action Steps: Update your info, simplify booking, and start collecting reviews.
Catching Up (40–59)
Benchmark: Ahead of 30%, but still losing patients.
Next Action Steps: Streamline follow-up and surface trust signals across your presence.
On Par (60–79)
Benchmark: On par with 50% of peers.
Next Action Steps: Optimize systems and add personal touches to create standout experiences.
Preferred Provider (80–100)
Benchmark: Ahead of 70% of peer practices.
Next Action Steps: Use your advantage—amplify reviews, run referral campaigns, and deepen digital touchpoints.
If you scored low, don’t panic—but don’t sit still. Patients make decisions faster than ever, and every friction point costs you growth. Fix the insurance gaps. Modernize your booking. Automate follow-up. Each step moves you closer to a practice that earns trust before the first visit.
No filler, no guesswork. Just 24 questions that cut straight to the core of your business systems: visibility, trust, conversion, and efficiency.
In under 10 minutes, you’ll see exactly where you stand—Build, Optimize, or Grow—and how solid your foundation really is.
You won’t just get a number. You’ll see your weakest spots, your strongest assets, and a short action plan you can put to work right away.
“We used this framework to identify why our bookings had stalled—and fixed it in under a month.”
“Our reviews are now steady, our booking rate is up, and our intake is way smoother.”
Learn more about TrustFlow for reputation, PartnerCRM for follow-up, and EverSite for conversion-ready websites.
Patients aren’t waiting—and neither should you. Take the assessment now to find and fix the gaps that cost you bookings.
Every missed appointment isn’t just lost revenue—it’s lost momentum. Service businesses rely on bookings to keep schedules full and teams productive. But gaps in follow-up, reminders, and systems mean many businesses lose clients before they ever walk in the door.
This quick assessment will show you how well your booking system protects against no-shows, late cancellations, and lost leads. In just a few minutes, you’ll see if you’re operating with confidence—or leaving money on the table.




























































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